Accessing and using the website www.fokussrl.com implies acceptance of these Terms and Conditions. We encourage all users to carefully read the content before making a purchase.
1. Company Information
Fokus di Ballarin Nicola
Registered office: Via Arzeron, nr. 13 – 45011 Adria (RO)
Email: info@fokussrl.com
VAT Number: 01611900299
2. Products and Availability
All products for sale on www.fokussrl.com are described in their respective product sheets. Images are for illustrative purposes and may slightly differ from the actual item. Availability is updated regularly, but in case of out-of-stock items, the customer will be promptly informed and may choose between a refund or a replacement.
3. Prices and Payments
Prices are expressed in Euros (€) and include VAT unless otherwise specified. Payment can only be made via bank transfer.
- The bank transfer must be made within 3 business days from the order date.
- The customer must send the bank transfer receipt to info@fokussrl.com or via WhatsApp at +39 351 870 8933.
- The order will only be processed after the payment is credited to our bank account.
4. Shipping
Fokus arranges deliveries in collaboration with qualified couriers such as Fercam, Italsarda, D.B Group, and Bianchi. The customer will be contacted by the courier to arrange the delivery date and time.
Delivery Times
- Italy: 15-20 business days
- Europe: 30-40 business days
- Non-EU: upon request
Deliveries take place from Monday to Friday during business hours and are made at ground level.
Shipping Costs
Shipping costs vary depending on the destination and product category. Full details are available on the Shipping page.
6. Returns and Refunds
Purchases are subject to Legislative Decree 185/1999 on distance contracts. The customer has the right to request a replacement or refund in the following cases:
- The product is non-functional upon first use.
- The received item is incomplete compared to the description.
- An incorrect shipment was made.
To obtain a refund, the customer must:
- Contact us via email or phone.
- Return the item with the receipt or invoice.
- Provide bank details for the refund.
Returns must be sent within 14 days of receiving the goods.
7. Warranty and After-Sales Support
All products sold are covered by the manufacturer’s official warranty. To use the warranty, it is necessary to keep the receipt or invoice.
Fokus provides after-sales support for any damages resulting from normal product use.
8. Limitation of Liability
Fokus is not responsible for delivery delays due to the courier, force majeure, or unforeseen events.
9. Privacy and Data Processing
Customer personal data is processed in compliance with EU Regulation 2016/679 (GDPR) and used exclusively for order management and customer communications. For more details, see our Privacy Policy.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by Italian law. For any disputes, the competent court is the Court of Rovigo.